Intercultural communication competence among migrant workers in Malaysia: a critical review and an agenda for future research

Intercultural communication competence (ICC) has been identified as an important area of study, given today's increasing diversity in many societies. While it is acknowledged that there are already ICC studies and models available the literature, most, if not all, address expatriates or sojourners. Studies, well specifically migrant workers, scanty. Hence, this study intends to highlight crucial need for a better understanding issues related by providing comprehensive critical review on ICC. This enables proposition conceptual framework specific workers working Malaysia due their importance country's economy. The proposed considers include sensation seeking, ethnocentrism, attitude toward other cultures, motivation engage intercultural antecedents Meanwhile, cross-cultural adjustment consequence model would be useful bridging budding literature highlighting skills needed which will, consequently, facilitate enable them perform work successfully Malaysian culture.